Returns, Refund & Warranty Policies

All TUA products have a 30-day guarantee and can be returned for a full refund within the guaranteed period. Replacement sponges as well as extra accessories are FINAL SALE and cannot be refunded unless received damaged.

All returns for refund within the guaranteed period will be process from 7-10 business days. We will deduct a $25 for Shipping and Handling fee along with the merchant bank processing fee of 3%.

We are only able to issue refunds for all TUA products purchased directly from www.TUAmazing.com. If purchased from another retailer, please contact them directly for information on their return policy.

Please retain your proof of purchase, as it is required for all refunds and returns. 

IMPORTANT:  Carefully pack item to avoid damage in shipping.  Be sure to include a copy of invoice with proof of purchase date and to attach tag to item before packing with your name, complete address and phone number with a note giving purchase information, model number and your return request. We recommend you insure the package (as damage in shipping is not covered by your Limited Warranty).  Mark the outside of your package “ATTENTION CUSTOMER SERVICE”.  We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice.

Spa Amazing, Inc.
Service Department
P.O. Box 15984
Long Beach, CA  90815

ONE (1) YEAR MANUFACTURER LIMITED WARRANTY

SPA AMAZING, Inc. warrants this product to be free from material defects and workmanship for a period of one (1) year from the date of purchase when utilized for normal personal beauty toning device use, subject to the following conditions, exclusions and exceptions.

The liability of SPA AMAZING, Inc. is limited solely to the cost of the repair to replacement of the unit at our option.  This Limited Warranty does not cover normal wear of parts and does not apply to any unit that has been tampered with or used for commercial purposes.  This Limited Warranty does not cover damage caused by misuse, abuse, negligent handling or damage due to faulty packaging or mishandling in transit.  This Limited Warranty does not cover damage or defects caused by or resulting from damages from shipping or repairs, service or alteration to the product or any of its parts which have been performed by a repair person not authorized by SPA AMAZING, Inc.

If your device fails to operate properly while in use under normal conditions within the Limited Warranty period. If the device is found by SPA AMAZING, Inc. to be defective, in SPA AMAZING, Inc’s sole discretion, we will repair or replace it free of charge.  Proof of purchase date and a check made payable to SPA AMAZING, Inc. in the amount of $19.95 to cover the cost of return shipping and handling must be included.* You may return the complete appliance with proof of purchase and date, freight prepaid. All packages must have Return and/or Repair Authorization number (RA#) on the package.  For Customer Service support, call 1-323-642-8488 or write to info@Tuamazing.com

This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/or conventional warranties.  The responsibility of SPA AMAZING, Inc. if any, is limited to the specific obligations expressly assumed by it under the terms of this Limited Warranty.  In no event is SPA AMAZING, Inc. liable for incidental or consequential damages to anyone of any nature whatsoever.  Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or from province to province.

IMPORTANT:  Carefully pack item to avoid damage in shipping.  Be sure to include a copy of invoice with proof of purchase date and to attach tag to item before packing with your name, complete address and phone number with a note giving purchase information, model number and what you believe is the problem with the item.  We recommend you insure the package (as damage in shipping is not covered by your Limited Warranty).  Mark the outside of your package “ATTENTION CUSTOMER SERVICE”.  We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice.

Spa Amazing, Inc.
Service Department
P.O. Box 15984
Long Beach, CA  90815